Turlock Unified School District

Identified: 07/25/25; Resolved: TBD; The California Educator Reporting System (CERS), Custom Aggregate Reports for high school mathematics are displaying “NA” for the Target description. In this case, the NA stands for “Not Available” meaning the data is not available to render in CERS. Resolution: Smarter Balanced is working towards a solution that will make these descriptions available in CERS. Workaround Users may utilize the Smarter Balanced Content Explorer to access the relevant target descriptions.

Students may be experiencing an issue with a recent ChromeOS LTS version 144.0.7559.257 that prevents Core5, PowerUp, and Lexia English from operating properly on affected devices. The recommended resolution is a minor update to ChromeOS version 144.0.7559.258 or a later version. This update includes a fix that has resolved the issue for devices that have been updated.

We continue to work closely with our service provider, Proctorio, to resolve the issue preventing some students from purchasing Proctorio Plus features for proctored assignments in Connect. While Proctorio works on a permanent resolution, affected students can contact Proctorio Support directly for assistance with completing their purchases and accessing their assignments. Proctorio Support: https://proctorio.com/support/hc We apologize for the continued inconvenience and appreciate your patience. We will provide further updates as more information becomes available.

The issue has been identified and a fix is being implemented.